MAJOR JOB DUTIES AND RESPONSIBILITIES -Responsible for accurate routine cases through multiple applications, analysis, involving the ability to make decisions within the limits of general practices, procedures and policies
-May act as team lead on occasion
-Work performed independently with supervisor available to handle unusual situations
-Occasional instruction, training or assigning of work to other employees
-Prepare credit adjustments
-Download personal calling minutes to subscriber's vehicle
-Extend complimentary packages to subscriber's accounts
-Review all open cases from multiple applications prior to completed cases
-Issue refund checks to open and closed accounts
-Process all valid requests for compensation through multiple applications within Revenue Management metrics
-Perform credit adjustment to accounts in the OnStar application
-Download personal calling minutes to OnStar vehicle and process credits/debits back to the dealer's accounts
-Ability to interpret and administer accounting procedures and principles
-Oral and written communication skills
-Ability to operate office machines
-Interpersonal Skills to work effectively with others
-Relatively high level of analytical ability where problems are complex
-Willing to work flexible hours including major holidays
-Possibility of being crossed trained to work in multiple areas in department
Please send résumé and two writing samples that best match above criteria
Duties and responsibilities:
* Assembles, applies postage, and prepares all documents for mailing membership materials.
* Performs special mailing and fulfillment requests for marketing contacts.
* Processes outbound mail by sorting it by zones or countries, weight, and size.
* Completes air bills for various carriers.
* Prepares materials for shipping.
* Orders stock as required.
* Sorts mail into different mail classes and levels such as First Class, Priority, etc.
* Performs other related duties as required.
Requirements
* Must have a minimum of one year mailroom experience.
* Must be able to follow instructions.
* Must possess excellent verbal communication skills.
* Must be able and willing to work over time.
* Must be able to prioritize and manage time.
* Must be detail oriented, accurate, and possess excellent organizational skills.
The articles usually highlight a specific technology, area of expertise or new practice area. Writers must have a good command of medical terminology and understand sometimes complex medical procedures.
Writers must be extremely professional and adhere to strict deadlines. Articles range between 1200-1500 words.Pay ranges from 300-375 per article. Respond to this ad with samples and resume.
Manage inbound calls from global account customers, Area customers, complaint hotline, and field service teams (FLSPs) in accordance with each program processes during shift.
Utilize customer service and PC skills to professionally and proficiently manage customer contact online in Service Management database in order to meet call center performance goals for Customer Satisfaction, Service Level and Call Quality.
Utilize Service Management database modules (i.e, service, helpdesk, field quote, calendar, skills, communications, etc) and peripheral applications online to quickly identify customer account information. Evaluate contractual obligations, level of coverage, systems and/or equipment, warranty conditions and other account related information to respond effectively to customer needs call center environment and in accordance with Account Management program.
Utilize knowledge of our client's business offerings and Account Management processes to question customer in order to resolve specified problem or to determine impact of problem to customer's business goals and objectives. Establish appropriate action plan for time of day and priority.
QUALIFICATIONS: High School diploma or equivalent with two to three years related experience dispatching and/or service coordination for a service organization.
EY RESPONSIBILITIES:
Our administrative assistant will be responsible for the following types of activities:
* Receive calls and e-mails from customers and carriers and ensure issues are routed to the appropriate resource
* Set up and coordinate conference calls, appointments and meetings
* Word processing: correspondence, projects and proposals.
* Perform clerical duties as needed, such as filing, photocopying, and collating.
* Review applications and forms for completion and submit to the appropriate carriers.
* Assist producer by telephoning existing clients to set appointment and review meetings.
* Prepare for client meetings by gathering materials needed.
* Prepare and update a variety of management reports
The articles usually highlight a specific technology, area of expertise or new practice area. Writers must have a good command of medical terminology and understand sometimes complex medical procedures.
Writers must be extremely professional and adhere to strict deadlines. Articles range between 1200-1500 words.Pay ranges from 300-375 per article. Respond to this ad with samples and resume.
Duties and responsibilities:
* Assembles, applies postage, and prepares all documents for mailing membership materials.
* Performs special mailing and fulfillment requests for marketing contacts.
* Processes outbound mail by sorting it by zones or countries, weight, and size.
* Completes air bills for various carriers.
* Prepares materials for shipping.
* Orders stock as required.
* Sorts mail into different mail classes and levels such as First Class, Priority, etc.
* Performs other related duties as required.
Requirements
* Must have a minimum of one year mailroom experience.
* Must be able to follow instructions.
* Must possess excellent verbal communication skills.
* Must be able and willing to work over time.
* Must be able to prioritize and manage time.
* Must be detail oriented, accurate, and possess excellent organizational skills.